Terms of Service

Girl vs Grime believes that mutual respect and clear communication are the keys to maintaining a great relationship with our clients. We hope that this agreement helps foster this respect and communication with you. Below are our basic terms of service. By using our services you agree to these terms. All services provided are under our basic terms of service. We reserve the right to alter or modify these terms at any time and your continued use of our service implies agreement with these terms

To make our first visit as easy & efficient as possible please:

  • Pick up & clear off areas to be cleaned as best as possible
  • If possible please move small furniture pieces away from walls so baseboards are easily accessible
  • All items of irreplaceable or high value please put in a safe location
  • Any bedding to be changed: Sheets, Blankets, etc needs to be left on the bed.

Due to our flexible and ever changing schedule, it is difficult to commit to exact arrival times. Arrival times given are approximate and that sometimes there are unforeseen circumstances that may cause those times to fluctuate to please be patient as we try to stay on schedule. We service homes between the hours of 9:00 am and 6:00 pm. Even if you normally have an afternoon cleaning, there may be times that we need to clean your home in the am instead. We will make every effort to accommodate your needs, and will try to call you ahead of time if there are any changes in the schedule.

ALL homes must have running water and power. If a home is experiencing a pest or critter issue, we MUST be notified of it immediately and reserve the right to refuse service do to the possible exposure to other clients.

Bad weather policy: please note that if Forsyth County Schools are closed or experiencing a delay that we as well may be experiencing the same, please contact us if we are experiencing bad weather and Forsyth County Schools are listed.

You may reschedule, add, skip or cancel any of your cleanings. We understand that an unforeseen event may occur which will create a need to cancel your scheduled cleaning appointment. If, for any reason, you need to change your scheduled appointment, please give us a full 24 hours notice. Once we take a reservation, we hold that time slot open for you and turn away other potential clients in order to ensure your appointment. In the event of a cancellation of less than a 24 hr notice a cancellation fee of $50 will be charged. After three less than 24 hr missed or cancelled appointments we will have to remove you from our calendar permanently. Payment of cancellation fee must be received prior to your next cleaning visit or we will not be able to continue services. This applies as well to visits by our staff where we are unable to gain access to your home due to being locked out (it is the homeowners responsibility to provide us with a key or proper access to the home and a way to secure the house when leaving), or if, for any reason, a staff member feels that his/her personal safety is endangered enough to cause him/her to leave the job site due to actions by the client, guests, or pets on the premises.

Deep Clean Cancellation Policy Fees

When we schedule you for a deep clean we are reserving a team, a time slot and at least a half of a day for this visit. If you need to cancel or reschedule your deep clean we require a 48 hr. notice. When canceling less than 48 hours that is unfair to the potential clients we have turned away and our team members who now have no work. If in the event you cancel less than 48 hours, we will be forced to charge you the hourly rate of 1 hour based on the amount of team members scheduled for that day.

Payment is due at time of service. Payment is expected in full the day of the cleaning. We reserve the right to cancel your cleaning if no payment is available on the day of your cleaning and a cancellation fee of $50 will be charged. Any check returned from your bank will be assessed an additional fee of $25.

The cost of all services includes the provision of reasonable supplies and equipment being provided by our company. Any jobs requiring extra or unusual supplies and/ or equipment will be billed additionally for these services.

It is important for us to have uninterrupted access to the areas of your home that we will be cleaning. Every effort is made to work safely and cautiously, but we cannot assume liability for the safety of others. This includes children and pets. We need to be able to work freely and without distractions. If we are subject to distractions that affect our ability to perform our work in a timely manner, we reserve the right to charge for extra time spent in your home. We ask that you pick up toys, clothing or other items before we arrive so the time we spend in your home can be as efficient as possible.

We at GvsG want to be sure that you are consistently happy with our service, but we are human and a mistake might occur. Please notify us within 24 hours of your cleaning if you are displeased with the quality of service so that we can return to correct the situation in a timely manner without additional charge.

We assume no liability for damage or loss of items that are not secured in a proper manner, or previously damaged before cleaning. (Example: heavy pictures hanging from thumbtacks, or dings in furniture that were there before we cleaned)

We are insured and we take great care when cleaning your home, however, accidents can happen. If you notice breakage/damage, note that you must notify us immediately, so that we may take the appropriate action. Items of extreme value (monetary or sentimental) should be dusted or cleaned by the customer. Please note that antiques, irreplaceable one-of-a-kind and hard-to-find items are not covered by our breakage and loss policy. We suggest that such items be moved to a safe and secured location on the day of your cleaning. We cannot be responsible for breakage of items which are unstable or in an unstable environment. All surfaces are assumed sealed and ready to be cleaned without causing harm. We ask that no cash, jewelry and or laptops/tablets be left haphazardly about the home, please have any items of value secured in a safe location.

For safety reasons, we do not move anything weighing more than 25 lbs. If you wish us to clean behind anything heavy such as a couch or refrigerator, please move it prior to service to allow us access to that area. We do only use a two-step ladder. Wherever windows, furniture or fans are affected we do what is within reach with a two step ladder or extension pole.

For health and safety reasons we will not touch or remove any human or pet excreted fluids or feces from any surface with the exception of inside of a commode.

For our safety and the safety of all our clients, please notify us by telephone at least 24 hours prior to scheduled service of any infectious diseases (such as the flu) that occur in your household. GvsG reserves the right to cancel and re-schedule in such circumstances.

For our safety, all firearms in a client’s home must be stored and locked.

The client agrees that they will not solicit, entice, or influence any service provider of GvsG to leave GvsG, or take over the cleaning contract, whether it is directly or indirectly, individually, or through a family member or other person or other company action. Otherwise, a referral fee of $2,500 will occur. This fee is due within 30 days of notification by GvsG to the client. If the fee is not paid, GvsG will apply the right to pursue other methods of collection, without any proof of damage being necessary.

GvsG recognizes and acknowledges that this Agreement creates a confidential relationship between GvsG and the Client and that information concerning the Client’s business affairs, customers, vendors, finances, properties, methods of operation and other such information, whether written, oral, or otherwise, is confidential Information. GvsG agrees, that it will not, at any time, during or after the term of this Agreement disclose any confidential information to any person whatsoever. GvsG further agrees to bind its employees to the terms and conditions of this Agreement.

*Please note we do not clean screens of any flat panel televisions*

All homes will receive the following:

Kitchen: Counter tops/back splash/stove top cleaned (items removed and replaced). Sinks scrubbed (including behind sink) and left shining. Outside of oven, dishwasher, and fridge. Inside of microwave. Complete dusting of pictures, shelves, fixtures, blinds window sills. Floor vacuumed and mopped. Trash taken out.

Bathrooms: Tubs/sinks/chrome/counter tops/mirrors/shower and glass cleaned. Toilet cleaned (inside and out). Any shelves, pictures, fans, fixtures, blinds dusted. Floor vacuumed and mopped.

Bedrooms: Furniture dusted top/sides/front (if more than 50% cluttered, we won’t be able to clean it) Blinds, ceiling fans, vents, window sills dusted. Lampshades dusted. Any mirrors cleaned. Vacuum. Linens changed

Living Room and Other Indoor Rooms: To include dusting of all furniture (if any surface is over 50% cluttered, we will not be able to clean that area) Blinds, ceiling fans, vents, and lampshades dusted. Glass tables and mirrors cleaned. Vacuum and/or mopped.

Hallway, Stairs: Vacuumed and or mopped, stairs dusted and any pictures shelves etc

Provision of all tools, chemicals and equipment to do the above tasks.